The XOGO Mini line of players comes with a one-year warranty. (Order number required)

• Pro Customers: During the first year of warranty coverage, Pro customers qualify for an advanced cross-shipment replacement. Once confirmed that the player needs to be replaced, a new unit will be sent to the customer along with a return label.
   
• Free Customers: Customers must first contact our support team to report the issue and initiate the RMA process. Upon confirmation, free customers are required to send the faulty product back, referencing the support ticket number. Once received, a replacement unit will be sent to the customer.
   

What happens if a Pro customer experiences a failure beyond the one-year warranty period?

Pro customers with failures beyond the one-year warranty period are eligible for an added benefit. XOGO will provide an account credit equaling 25% of the product portion of your receipt towards future subscriptions. However, this offer is limited to one additional year from purchase date, and the customer must return the device to XOGO before the credit is applied.

We hope this FAQ provides clarity regarding our warranty and RMA process for the XOGO Mini line of digital signage players. If you have any further questions or require assistance, please don't hesitate to contact our support team.