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Unfortunately, there is no direct way to downgrade from XOGO PRO to XOGO FREE. The FREE account is designed to give customers ample time to evaluate XOGO or provide a free option for very small businesses with a single player as they grow. Once you upgrade to PRO, the only way to return to a FREE account is by deleting your PRO account and creating a new FREE account. Please note that this process involves re-uploading all assets and recreating playlists.
Important Considerations Before Downgrading:
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Data Loss: Deleting your PRO account will result in the loss of all data, including assets and playlists. You will need to start from scratch with your new FREE account.
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Subscription: Review our refund policy to understand the implications of canceling your PRO subscription. More details can be found here: Refunds.
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Account Features: Make sure to review the differences between FREE and PRO accounts to ensure the FREE account meets your needs. More information is available here: FREE vs PRO.
If you still wish to proceed, follow these steps to delete your PRO account:
- Log in to your XOGO account at https://admin.xogo.io
- Navigate to the account settings.
- Select the option to delete your account.
- Confirm the deletion.
After deleting your account, you can sign up for a new FREE account at XOGO Signup.
Please Note: Setting up multiple FREE accounts is a violation of the XOGO EULA Policy.
For further assistance, please contact our support team.
